Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; McKinney (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in McKinney, TX, seeks a Branch Operations Lead to oversee daily branch operations, guide staff, and ensure accurate transactions with a focus on customer experience and regulatory compliance.

You will partner with the Branch Manager to greet clients, manage lobby flow, and introduce customers to self-service tools while maintaining high standards for loss control and audits.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized, able to juggle multiple tasks.
• Strong leadership and operational proficiency ensuring transactional accuracy.
• Skilled at educating branch team and partners.
• Ability to build relationships and educate customers, refer to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere in the branch.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Lead branch operations, monitor cash devices and resolve issues while following policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, including loss control, compliance, and audits.

Skills

Leadership skills

Operational proficiency

Attention to detail

Policy compliance

Educating team

Client relationship building

Retail banking experience

Flexible schedule

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in McKinney, TX, seeks a Branch Operations Lead to oversee daily branch operations, guide staff, and ensure accurate transactions with a focus on customer experience and regulatory compliance.

You will partner with the Branch Manager to greet clients, manage lobby flow, and introduce customers to self-service tools while maintaining high standards for loss control and audits.