Branch Operations Lead: Elevate Client Experience & Ops

JPMorgan Chase; Leawood (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase in Leawood, Kansas seeks a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of transactions, and uphold all policies and regulatory standards. You will lead a team, greet clients, and drive a culture of service excellence.

The role emphasizes loss prevention, audits, and implementing self-service options while building lasting client relationships. Weekend and evening hours are required.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Strong organizational skills for juggling multiple tasks.
• Demonstrated leadership and operational proficiency in branch settings.
• Ability to train and educate branch teams and partners.
• Strong client relationship and communication skills.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience.
• Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear communication to understand and help them effectively; anticipate needs during check-in in the waiting queue.
• Lead branch operations including cash devices like the cash vault and ATM, resolving issues with attention to detail and adherence to policies.
• Introduce clients to the branch team to deliver seamless service and assist with special financial needs.
• Promote self-service options to allow clients to access accounts anytime.
• Support all branch operations, including loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Customer service

Team collaboration

Regulatory compliance

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Leawood, Kansas seeks a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of transactions, and uphold all policies and regulatory standards. You will lead a team, greet clients, and drive a culture of service excellence.

The role emphasizes loss prevention, audits, and implementing self-service options while building lasting client relationships. Weekend and evening hours are required.