Branch Operations Leader — Elevate Client Experience

JPMorganChase; Fort Wayne (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to oversee daily operations, lead a team, and ensure precise, policy-compliant transactions. You will drive client engagement, promote self-service options, and uphold regulatory standards across the branch.

Responsibilities include greeting clients, managing lobby flow, and coordinating with the Branch Manager to maintain loss control and audit readiness while building lasting relationships with customers, both in person and

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and strong organizational skills.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate branch team and partners to stay informed.
• Engage with clients, educate them, and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate needs during check-in.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to simplify banking for clients.
• Support branch operations with loss control, compliance, and audits.

Skills

Policy compliance

Detail orientation

Leadership

Team education

Client relationship building

Customer service

Weekend/evening availability

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to oversee daily operations, lead a team, and ensure precise, policy-compliant transactions. You will drive client engagement, promote self-service options, and uphold regulatory standards across the branch.

Responsibilities include greeting clients, managing lobby flow, and coordinating with the Branch Manager to maintain loss control and audit readiness while building lasting relationships with customers, both in person and