Branch Operations Lead: Elevate Client Experience

JPMorganChase; Wesley Chapel (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

JPMorgan Chase in Wesley Chapel, FL is seeking a Branch Operations Lead to oversee day-to-day branch activities and deliver outstanding client experiences. You will lead a team, ensure accurate transactions, and promote self-service options to enhance convenience for clients.

You will work closely with the Branch Manager to uphold policy compliance, drive loss control, and maintain high standards for audits while building lasting client relationships in the community.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized while juggling multiple tasks.
• Demonstrate leadership and operational proficiency ensuring transaction accuracy in a team environment.
• Educate the branch team and partners to stay informed and compliant.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and provide exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them to self-service options as needed.
• Lead branch operations including cash devices like cash vaults and ATMs while adhering to policies.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients at any time.
• Support all branch operations alongside the Branch Manager, focusing on loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Relationship building

Effective communication

Detail oriented

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Wesley Chapel, FL is seeking a Branch Operations Lead to oversee day-to-day branch activities and deliver outstanding client experiences. You will lead a team, ensure accurate transactions, and promote self-service options to enhance convenience for clients.

You will work closely with the Branch Manager to uphold policy compliance, drive loss control, and maintain high standards for audits while building lasting client relationships in the community.