Branch Operations Lead — Elevate Client Experience

JPMorgan Chase & Co.; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead to partner with the Branch Manager in delivering an exceptional client experience. You will guide daily operations, supervise lobby flow, and ensure compliance with policies while promoting self-service options.

Your role focuses on accuracy, tone, and building trusted client relationships. The position requires leadership, attention to detail, and 1+ years of retail banking experience, with flexibility for weekend/evening hours.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail orientation and multi-task effectively.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate and inform branch team to stay connected and compliant.
• Build strong client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs in the waiting queue.
• Lead branch operations, including cash devices, ensuring accuracy and policy compliance.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to simplify banking for clients.
• Support branch operations, maintain high standards for loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Customer service

Communication

Policy adherence

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead to partner with the Branch Manager in delivering an exceptional client experience. You will guide daily operations, supervise lobby flow, and ensure compliance with policies while promoting self-service options.

Your role focuses on accuracy, tone, and building trusted client relationships. The position requires leadership, attention to detail, and 1+ years of retail banking experience, with flexibility for weekend/evening hours.