Branch Operations Lead - Elevate Client Experience

JPMorgan Chase & Co.; Parker (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Parker, AL to drive exceptional client experiences and oversee daily branch operations. You will collaborate with the Branch Manager, guide staff, and ensure compliance with policies while promoting self-service options to customers.

The role emphasizes relationship-building, transactions accuracy, and maintaining secure branch operations, including loss control and audits. Weekend/evening hours are required.

Qualifications

• Uphold policies, procedures and regulatory banking requirements.
• Demonstrate strong organizational skills and attention to detail.
• Lead the branch team to ensure accurate transactions and a compliant operation.
• Educate the branch team and partners on processes and standards.
• Engage clients and connect them with experts as needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, resolve client issues.
• Introduce clients to the branch team for seamless service.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits in day-to-day operations.

Skills

Leadership

Policy adherence

Detail oriented

Staff education

Client engagement

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Parker, AL to drive exceptional client experiences and oversee daily branch operations. You will collaborate with the Branch Manager, guide staff, and ensure compliance with policies while promoting self-service options to customers.

The role emphasizes relationship-building, transactions accuracy, and maintaining secure branch operations, including loss control and audits. Weekend/evening hours are required.