Branch Operations Lead - Elevate Client Experience

JPMorganChase; Morristown (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorganChase in Morristown, NJ is seeking a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure accurate, compliant transactions. You will focus on delivering exceptional client experiences while promoting self-service tools and foster strong relationships with clients.

The role emphasizes adherence to policies, teamwork, and continuous improvement of branch operations, including loss prevention and regulatory compliance. Weekend/evening hours are required.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Demonstrate leadership and operate with accuracy in a team environment.
• Educate branch team and partners, keeping them informed.
• Engage with clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, and resolve client issues with accuracy.
• Introduce clients to the branch team to deliver seamless service.
• Share self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to maintain branch security.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Team collaboration

Retail banking

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase in Morristown, NJ is seeking a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure accurate, compliant transactions. You will focus on delivering exceptional client experiences while promoting self-service tools and foster strong relationships with clients.

The role emphasizes adherence to policies, teamwork, and continuous improvement of branch operations, including loss prevention and regulatory compliance. Weekend/evening hours are required.