Branch Operations Lead - Elevate Client Experience

JPMorgan Chase

Atlanta (GA)

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Training program

Travel for training

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and exceptional client service. You’ll collaborate with the Branch Manager to drive smooth operations, control procedures, and staff guidance.

The role emphasizes leadership, regulatory compliance, and educating clients about self-service options to enhance their banking experience.

Qualifications

1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Strong leadership and operational proficiency.
Excellent communication and client education skills.
Commitment to policy adherence and regulatory requirements.

Responsibilities

Collaborate with Branch Manager to create a welcoming branch environment.
Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
Engage clients with clear communication to understand needs.
Lead branch operations, including cash devices and loss-control adherence.
Introduce clients to the branch team and specialized financial services.
Promote self-service options to simplify banking for clients.
Support branch operations, audits, and compliance.