Branch Operations Lead - Elevate Customer Experience

JPMorganChase; Parker (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorganChase in Parker, CO is seeking a Branch Operations Lead to partner with the Branch Manager to elevate the client experience and ensure precise handling of transactions in accordance with policies.

The role focuses on guiding the branch team, promoting self-service options, maintaining compliance, and driving loss prevention while delivering exceptional service.

This position requires retail banking experience and flexible hours, including weekends, with training provided.

Qualifications

• 1+ years of retail banking experience.
• Able to work weekends and evenings.
• Adhere to policies and regulatory banking requirements.
• Strong attention to detail and organization.
• Leadership and operational proficiency.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients and assist with transactions; manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand needs and guide them.
• Lead branch operations, including cash devices and ATM; resolve issues per policy.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Detail orientation

Leadership

Team education

Client relations

Retail banking

High school diploma

Weekend hours

Education

High school diploma

GED or foreign equivalent

College degree

Military equivalent

Job description

JPMorganChase in Parker, CO is seeking a Branch Operations Lead to partner with the Branch Manager to elevate the client experience and ensure precise handling of transactions in accordance with policies.

The role focuses on guiding the branch team, promoting self-service options, maintaining compliance, and driving loss prevention while delivering exceptional service.

This position requires retail banking experience and flexible hours, including weekends, with training provided.