Branch Operations Lead - Elevate Client Experience

JPMorgan Chase; Morristown (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in Morristown, NJ. You will lead a team to deliver exceptional client experiences, oversee cash devices and lobby flow, and ensure compliance with bank policies.

Collaborate with the Branch Manager, greet clients, and promote self-service options while building lasting client relationships through proactive service and accurate transaction oversight.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Maintain detail orientation and organizational skills across tasks.
• Demonstrate leadership and operational proficiency in a collaborative team.
• Educate and engage the branch team and partners.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and build trusted relationships.
• Lead branch operations including cash devices and ATM; resolve client issues with accuracy.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify banking for clients at all hours.
• Support branch operations with emphasis on loss control, compliance, and audits.

Skills

Leadership

Operations

Customer service

Policy compliance

Detail oriented

Team collaboration

Client education

Lobby management

Retail banking

Education

High school diploma

College degree preferred

Tools

Cash handling equipment

Job description

JPMorgan Chase is seeking a Branch Operations Lead in Morristown, NJ. You will lead a team to deliver exceptional client experiences, oversee cash devices and lobby flow, and ensure compliance with bank policies.

Collaborate with the Branch Manager, greet clients, and promote self-service options while building lasting client relationships through proactive service and accurate transaction oversight.