Branch Experience Leader

JPMorgan Chase; Morristown (NJ); On-site; USD 60,000 - 95,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in Morristown, NJ. You will work closely with the Branch Manager and team to ensure precise handling of client transactions and a positive, compliant branch experience.

You will guide daily branch operations, coach staff, and promote self-service channels to streamline client interactions while maintaining strong loss prevention and audit readiness.

Qualifications

• Adhere to bank policies, procedures and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency in branch duties.
• Educate and mentor branch team and partners.
• Build and maintain client relationships and trust.

Responsibilities

• Collaborate with Branch Manager to create welcoming, high-energy branch environment.
• Greet clients, assist with transactions, and manage lobby flow while upholding service standards.
• Lead branch operations, including cash devices and compliance with policies.
• Engage clients with clear communication and anticipate needs to simplify visits.
• Introduce clients to the branch team and specialists for tailored financial solutions.
• Promote self-service options to improve convenience for clients.
• Support branch operations, loss control, audits, and regulatory adherence.

Skills

Leadership

Detail-oriented

Customer education

Client relationships

Team collaboration

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

JPMorgan Chase is seeking a Branch Operations Lead in Morristown, NJ. You will work closely with the Branch Manager and team to ensure precise handling of client transactions and a positive, compliant branch experience.

You will guide daily branch operations, coach staff, and promote self-service channels to streamline client interactions while maintaining strong loss prevention and audit readiness.