Branch Operations Lead — Elevate Client Experience

JPMorgan Chase; Lubbock (TX); On-site; USD 54,000 - 78,000; Full time

Job summary

JPMorgan Chase in Texas is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate transactions and regulatory compliance, and drive client-centric service. You will mentor staff, coordinate with the Branch Manager, and promote self-service tools to enhance the customer experience.

The role emphasizes meticulous operations, loss prevention, and a collaborative team approach to exceed service standards while supporting branch growth and community relations.

Qualifications

• Policy adherence and regulatory awareness
• Attention to detail and organizational skills
• Proven leadership and operations proficiency
• Experience educating and aligning branch teams
• Strong client engagement and relationship-building
• Retail banking experience (1+ years)
• High school diploma or GED

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service branch environment
• Greet clients, facilitate transactions, manage lobby flow, and schedule meetings to build relationships
• Communicate clearly to understand needs and guide clients to appropriate services
• Lead branch operations including cash devices and adherence to policies
• Introduce clients to the team and assist with specialized financial needs
• Promote self-service options to simplify the banking experience
• Support branch operations with loss control, compliance, and audits

Job description

JPMorgan Chase in Texas is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate transactions and regulatory compliance, and drive client-centric service. You will mentor staff, coordinate with the Branch Manager, and promote self-service tools to enhance the customer experience.

The role emphasizes meticulous operations, loss prevention, and a collaborative team approach to exceed service standards while supporting branch growth and community relations.