Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to guide daily branch activities, drive client satisfaction, and uphold policies and controls. You will partner with the Branch Manager to maintain a welcoming environment and efficient service.

The role emphasizes leadership, regulatory compliance, and the ability to educate and empower the team while promoting self-service options for clients.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized to manage multiple tasks.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate the branch team and partners to stay connected and informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience and ability to work weekends/evenings.
• High school diploma or GED.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients entering the branch and assist with transactions and lobby flow.
• Engage clients with clear communication and check them into the waiting queue.
• Lead branch operations including cash devices and resolve issues per policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, ensuring loss control, compliance, and audits.

Skills

Leadership

Operational proficiency

Attention to detail

Client education

Regulatory compliance

Retail banking experience

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to guide daily branch activities, drive client satisfaction, and uphold policies and controls. You will partner with the Branch Manager to maintain a welcoming environment and efficient service.

The role emphasizes leadership, regulatory compliance, and the ability to educate and empower the team while promoting self-service options for clients.