Branch Operations Lead: Elevate Client Experiences

JPMorgan Chase; Flower Mound (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase invites applications for a Branch Operations Lead in a Chase Branch. You will partner with the Branch Manager and team to ensure precise handling of client transactions, adherence to policy, and a responsive, welcoming experience as you guide customers to self-service options.

You will review branch operations, update the team on policies, and uphold high standards for loss control, compliance, and audits, promoting a positive atmosphere and trusted relationships.

Qualifications

• Adheres to bank policies, procedures and regulatory requirements.
• Maintains organization and attention to details across tasks.
• Leads branch operations and supports audits and loss control.
• Educates clients and partners, building strong relationships.

Responsibilities

• Collaborate with Branch Manager to create welcoming, high-service branch.
• Greet clients, assist with transactions, manage lobby flow and scheduling.
• Communicate clearly to understand needs and guide clients to self-service.
• Lead branch operations including cash devices, resolve issues with care.
• Introduce clients to the branch team and assist with complex financial needs.
• Promote self-service options for anytime banking access.
• Support branch operations, ensure compliance, audits, and loss control.

Skills

Policy adherence

Detail-orientation

Leadership

Client education

Relationship building

Team collaboration

Education

High school diploma or GED

Military equivalent

Job description

JPMorgan Chase invites applications for a Branch Operations Lead in a Chase Branch. You will partner with the Branch Manager and team to ensure precise handling of client transactions, adherence to policy, and a responsive, welcoming experience as you guide customers to self-service options.

You will review branch operations, update the team on policies, and uphold high standards for loss control, compliance, and audits, promoting a positive atmosphere and trusted relationships.