Branch Operations Lead: Elevate Service & Compliance

JPMorgan Chase; Park City (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in Leveling up client experiences and ensuring compliant, efficient branch operations. You will guide daily tasks, support loss control, and drive a culture of service excellence.

This role emphasizes staff coaching, coordinating with specialists, and promoting self-service options to enhance the overall banking experience while maintaining strict adherence to policies and procedures.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain accuracy and stay organized to juggle tasks.
• Lead operations and ensure transaction accuracy in a collaborative team.
• Educate branch team and partners, keeping them informed.
• Build meaningful client relationships and refer to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication, understand needs, and ensure smooth visits while queueing.

Skills

Policy adherence

Detail orientation

Leadership

Client education

Relationship building

Retail banking

Education

High school diploma or GED

College degree

Military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager in Leveling up client experiences and ensuring compliant, efficient branch operations. You will guide daily tasks, support loss control, and drive a culture of service excellence.

This role emphasizes staff coaching, coordinating with specialists, and promoting self-service options to enhance the overall banking experience while maintaining strict adherence to policies and procedures.