Branch Operations Lead: Elevate Client Experience

JP Morgan Chase; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead in Chicago to guide branch operations, collaborate with the Branch Manager, and elevate the client experience. You will supervise daily cash handling, lobby flow, and service quality while ensuring adherence to all policies and regulatory requirements.

You will lead a team, educate staff on procedures, and build lasting client relationships by offering self-service options and personalized guidance. Weekend/evening availability is required.

Qualifications

• Adheres to policies, procedures and regulatory banking requirements.
• Keeps a keen eye for detail and stays organized to juggle multiple tasks.
• Demonstrates leadership and operational proficiency for accurate transactions.
• Educates branch team and partners to stay informed and engaged.
• Engages clients and refers them to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand client needs and guide them to services.
• Lead branch operations including cash devices like cash vault and ATM; resolve issues.
• Introduce clients to the branch team to deliver seamless service with care and sincerity.
• Promote self-service options to simplify banking for clients anytime, day or night.
• Support branch operations with loss control, compliance and audits.

Skills

Leadership skills

Attention to detail

Client education

Regulatory compliance

Operational proficiency

Team collaboration

Education

High school diploma

College degree or military equivalent

Job description

JP Morgan Chase is seeking a Branch Operations Lead in Chicago to guide branch operations, collaborate with the Branch Manager, and elevate the client experience. You will supervise daily cash handling, lobby flow, and service quality while ensuring adherence to all policies and regulatory requirements.

You will lead a team, educate staff on procedures, and build lasting client relationships by offering self-service options and personalized guidance. Weekend/evening availability is required.