Branch Operations Lead — Elevate Client Experience

JPMorganChase; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase, a branch of JPMorgan Chase, in Chicago, seeks a Branch Operations Lead to ensure accurate servicing of client transactions and guide a branch team. You will promote self-service options and maintain compliance to uphold a secure, welcoming environment.

You will work with the Branch Manager to optimize operations, deliver exceptional service, and support loss control and audits to keep the branch secure and efficient.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Retail banking experience

Leadership

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase, a branch of JPMorgan Chase, in Chicago, seeks a Branch Operations Lead to ensure accurate servicing of client transactions and guide a branch team. You will promote self-service options and maintain compliance to uphold a secure, welcoming environment.

You will work with the Branch Manager to optimize operations, deliver exceptional service, and support loss control and audits to keep the branch secure and efficient.