Branch Operations Lead — Elevate Client Experience

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking a Branch Operations Lead to drive exceptional service at the branch level, partnering with the Branch Manager to supervise daily transactions, lobby flow, and loss-control efforts.

You will coach staff, promote self-service tools, ensure compliance with policies, and build lasting relationships with clients while upholding the bank's standards in a fast-paced retail environment.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and strong organizational skills.
• Lead and collaborate with branch staff to ensure accurate transactions.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Customer service

Regulatory compliance

Cash handling

Team leadership

Training others

Multi-tasking

Relationship building

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Chicago is seeking a Branch Operations Lead to drive exceptional service at the branch level, partnering with the Branch Manager to supervise daily transactions, lobby flow, and loss-control efforts.

You will coach staff, promote self-service tools, ensure compliance with policies, and build lasting relationships with clients while upholding the bank's standards in a fast-paced retail environment.