Branch Operations Lead: Elevate Banking Experience

JPMorganChase; Aurora (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase in Illinois is seeking a Branch Operations Lead to oversee day-to-day branch activities, partner with the Branch Manager, and advance client experiences through compliant, smooth transactions.

You will coach staff, manage lobby flow, and promote self-service options while ensuring loss prevention, audits, and policy adherence across branch operations. This role emphasizes teamwork and exceptional service.

Qualifications

• Must have high school diploma or GED or foreign equivalent.
• Strong knowledge of banking policies and regulatory requirements.
• Detail-oriented with ability to multitask.
• Proven leadership and coaching abilities.
• Ability to educate and inform branch team and partners.
• Retail banking experience (1+ years) required.
• Ability to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, including cash devices and adherence to policies.
• Introduce clients to the branch team and help with specialized financial needs.
• Promote self-service options to simplify banking.
• Support loss control, compliance, and audits.

Skills

Policy compliance

Attention to detail

Leadership

Team education

Client engagement

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Illinois is seeking a Branch Operations Lead to oversee day-to-day branch activities, partner with the Branch Manager, and advance client experiences through compliant, smooth transactions.

You will coach staff, manage lobby flow, and promote self-service options while ensuring loss prevention, audits, and policy adherence across branch operations. This role emphasizes teamwork and exceptional service.