Branch Operations Lead - Customer Experience & Compliance

JPMorgan Chase & Co.; Sunset Corners (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

JPMorgan Chase & Co. at a Sunset Corners, FL branch is seeking a Branch Operations Lead to partner with the Branch Manager, overseeing daily operations, cash devices, lobby flow, and policy execution to deliver a superior client experience.

The role focuses on coaching staff, promoting self‑service options, maintaining loss controls, and preparing the team for audits while nurturing trusted client relationships and partnerships.

Qualifications

• 1+ year of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Operational proficiency

Attention to detail

Team education

Client relationship

Regulatory knowledge

Multi-tasking

Communication

Education

College degree or military equivalent

Tools

Cash handling systems

ATM management

Job description

JPMorgan Chase & Co. at a Sunset Corners, FL branch is seeking a Branch Operations Lead to partner with the Branch Manager, overseeing daily operations, cash devices, lobby flow, and policy execution to deliver a superior client experience.

The role focuses on coaching staff, promoting self‑service options, maintaining loss controls, and preparing the team for audits while nurturing trusted client relationships and partnerships.