Branch Experience Lead: Operations & Client Care

JPMorgan Chase & Co.; Florida; On-site; USD 55,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. in Florida seeks a Branch Operations Lead to oversee daily branch activities and deliver exceptional client experiences. You will collaborate with the Branch Manager, greet clients, manage lobby flow, and drive compliance with bank policies.

You will lead operations, handle cash devices, and empower the team to offer self-service options while building lasting client relationships. Travel for training may be required.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency.
• Attention to detail and organizational skills.
• Commitment to policies, procedures, and regulatory requirements.
• Ability to educate clients and refer to experts.
• Excellent communication and client engagement skills.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients to understand needs and guide them to self-service options.
• Lead branch operations, manage cash devices, and ensure accuracy while complying with policies.
• Introduce clients to the branch team and assist with specialized financial needs to elevate service.

Skills

Retail banking

Leadership

Detail-oriented

Regulatory compliance

Client education

Communication

Education

College degree or Military equivalent

Job description

JPMorgan Chase & Co. in Florida seeks a Branch Operations Lead to oversee daily branch activities and deliver exceptional client experiences. You will collaborate with the Branch Manager, greet clients, manage lobby flow, and drive compliance with bank policies.

You will lead operations, handle cash devices, and empower the team to offer self-service options while building lasting client relationships. Travel for training may be required.