Branch Experience & Operations Lead

JPMorgan Chase & Co.; Sarasota (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. in Sarasota, FL seeks a Branch Operations Lead to guide branch operations, ensure precise handling of transactions, and build lasting client relationships. You will work closely with the Branch Manager to promote a welcoming atmosphere, train staff, and maintain adherence to bank policies.

The role emphasizes loss control, audits, and regulatory compliance while encouraging clients to use self-service options for convenient banking around the clock.

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Proven leadership and operational proficiency.
• Strong focus on policy, procedures, and regulatory requirements.
• Excellent client relationship and communication skills.

Responsibilities

• Create a welcoming branch atmosphere with the Branch Manager.
• Greet clients and assist with transactions, manage lobby flow.
• Engage clients, understand needs, and schedule meetings.
• Lead branch operations including cash devices and vault.
• Introduce clients to the team and support specialized financial needs.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits.

Skills

Retail banking experience

Leadership

Regulatory compliance

Customer service

Attention to detail

Team collaboration

Flexibility with hours

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Sarasota, FL seeks a Branch Operations Lead to guide branch operations, ensure precise handling of transactions, and build lasting client relationships. You will work closely with the Branch Manager to promote a welcoming atmosphere, train staff, and maintain adherence to bank policies.

The role emphasizes loss control, audits, and regulatory compliance while encouraging clients to use self-service options for convenient banking around the clock.