Branch Operations Lead — Customer-Centric Banking

Southside Bank; Granbury (TX); On-site; USD 52,000 - 80,000; Full time

Job summary

Southside Bank in Granbury, TX seeks an Assistant Branch Manager to oversee daily branch operations, supervise staff, and uphold service excellence. The role requires directing sales efforts, ensuring policy compliance, and developing lasting customer relationships through proactive engagement and accurate transactions.

The position reports to the Branch Manager and emphasizes the supervision of tellers, loan applications, and vault accuracy, while maintaining security and confidentiality of

Qualifications

• Minimum two-year banking experience preferred.
• Associate’s degree or equivalent from two-year college or technical school preferred.

Responsibilities

• Manage and direct branch operations and staff to ensure smooth running and policy adherence.
• Lead customer service efforts to create a memorable banking experience and strengthen relationships.
• Assist in balancing, cash handling, and ensuring accuracy of reports and records.

Skills

Customer service

Sales

Cross selling

IRA/retirement

Loan origination

Account opening

Cash handling

Education

Associate’s degree

Job description

Southside Bank in Granbury, TX seeks an Assistant Branch Manager to oversee daily branch operations, supervise staff, and uphold service excellence. The role requires directing sales efforts, ensuring policy compliance, and developing lasting customer relationships through proactive engagement and accurate transactions.

The position reports to the Branch Manager and emphasizes the supervision of tellers, loan applications, and vault accuracy, while maintaining security and confidentiality of