Branch Operations Lead - Service, Cash & Compliance

Texas Republic Bank, NA; Celina (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Republic Bank is seeking a Branch Operations Supervisor to lead and support personal bankers and tellers, ensuring efficient branch operations, excellent customer service, and compliance with bank policies and procedures. This hands-on supervisory role includes staff training, scheduling, cash management, operational oversight, and providing backup support across branch functions as needed.

This role requires supervisory experience, strong customer service, and the ability to manage

Qualifications

• Associate degree or equivalent from a two-year college or technical school, or five years of related experience and/or training, or an equivalent combination of education and experience.
• Previous supervisory experience required; experience supervising tellers, personal bankers, or bookkeeping personnel preferred.
• Strong customer service, leadership, organizational, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and maintain attention to detail.

Responsibilities

• Supervise, schedule, train, and support personal bankers and tellers to ensure adequate staffing and high-quality customer service.
• Oversee daily branch operations, including cash management, vault balancing, cash shipments, teller balancing, and dual-control procedures.
• Address customer concerns and complaints, resolving issues promptly and escalating when appropriate.
• Provide hands-on backup for teller transactions, new accounts, and other branch functions as needed.
• Ensure timely and accurate processing of deposits, loan payments, incoming mail, wire transfers, and other banking transactions.
• Review daily operational reports and ensure accurate recordkeeping, document imaging, and adherence to bank policies and procedures.
• Coordinate branch opening and closing procedures, maintain branch security, and ensure the facility, equipment, and supplies are properly maintained.
• Collaborate with other departments and branches to support daily operations and meet customer needs.
• Promote bank products and services while delivering a welcoming customer experience consistent with our motto, "Banking like it oughta be!"
• Attend management meetings and perform other duties as assigned.

Skills

Customer service

Leadership

Organization

Problem solving

Education

Associate degree or equivalent from a two-year college or technical school, or five years of related experience and/or training, or an equivalent combination of education and experience.

Tools

Microsoft Word

Excel

Outlook

Telephone systems

Core banking systems

Job description

Texas Republic Bank is seeking a Branch Operations Supervisor to lead and support personal bankers and tellers, ensuring efficient branch operations, excellent customer service, and compliance with bank policies and procedures. This hands-on supervisory role includes staff training, scheduling, cash management, operational oversight, and providing backup support across branch functions as needed.

This role requires supervisory experience, strong customer service, and the ability to manage