Branch Operations Leader: Customer Experience & Compliance

Santander Consumer USA Inc.; Philadelphia (Philadelphia County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operation and exceptional customer service. You will manage risk controls, lobby operations, and guide team members while fostering a welcoming environment and strong customer relationships.

Responsibilities include cash handling, deposit/withdrawal processing, and coaching staff to ensure accurate transactions and excellent service, with opportunities to work across nearby branches as needed.

Qualifications

• High school diploma or GED required.
• 3+ years in branch banking or related operations roles.
• 18+ months cash handling and 18+ months customer service experience.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee risk controls and vault/ATM custodianship.
• Deliver personalized, seamless customer service.
• Lobby management and customer flow optimization.
• Resolve issues promptly and maintain accurate audit logs.

Skills

Cash handling

Customer service

Audit logs

Data-driven decisions

Relationship building

Problem solving

Digital tools

Communication skills

Team coaching

Compliance knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operation and exceptional customer service. You will manage risk controls, lobby operations, and guide team members while fostering a welcoming environment and strong customer relationships.

Responsibilities include cash handling, deposit/withdrawal processing, and coaching staff to ensure accurate transactions and excellent service, with opportunities to work across nearby branches as needed.