Branch Operations Lead - Customer Growth & Service

Southside Bank; Arlington (TX); Presencial; USD 24.000 - 35.000; Jornada completa

Descripción de la vacante

Southside Bank in Arlington, TX is seeking an Assistant Branch Manager to lead branch operations and deliver exceptional customer service. You will supervise staff, ensure policy adherence, and drive sales while maintaining secure, accurate banking processes.

The role emphasizes customer relationship development, cross-selling consumer loans, opening traditional and Roth IRAs, and guiding teams to meet operational and sales goals within a friendly, professional environment.

Formación

• Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.
• Minimum two-year banking experience preferred.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller, Product Knowledge, Back to Basics Customer Service, New Accounts, Business Account Documentation, Loan School, IRA Fundamentals

Responsabilidades

• Manage and direct branch to ensure smooth operation and adherence to policy and procedures.
• Supervises and schedules employees responsible for the various aspects of branch operations.
• Lead team by example in demonstrating exceptional customer service by creating a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships.
• Utilize knowledge and judgment to assure the validity of transactions processed.
• Maintain a professional appearance in both dress and behavior.

Conocimientos

Customer service

Sales

Team leadership

Communication skills

Banking knowledge

Educación

Associate degree or equivalent

Herramientas

Typing

10-key calculator

Descripción del empleo

Southside Bank in Arlington, TX is seeking an Assistant Branch Manager to lead branch operations and deliver exceptional customer service. You will supervise staff, ensure policy adherence, and drive sales while maintaining secure, accurate banking processes.

The role emphasizes customer relationship development, cross-selling consumer loans, opening traditional and Roth IRAs, and guiding teams to meet operational and sales goals within a friendly, professional environment.