Branch Operations Leader: Sales, Service & Compliance

Ameris Bank; Georgia; Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Vacation

Zusammenfassung

Ameris Bank is seeking a Branch Leader to supervise branch operations, coach staff, and drive sales while ensuring compliance and a superior customer experience. The role covers lobby and teller management, audit execution, and resource optimization across multiple locations.

You will lead training, support back-up duties across branches, and partner with leadership on policy exceptions and business development efforts to meet branch objectives.

Qualifikationen

• 3+ years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Aufgaben

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Represent the bank in business development efforts and at networking and community functions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.

Kenntnisse

Team leadership

Customer service

Communication

Branch operations

Sales management

Cross selling

Ausbildung

Bachelor's degree in business or related field

Tools

Google Docs

Microsoft Office

Jobbeschreibung

Ameris Bank is seeking a Branch Leader to supervise branch operations, coach staff, and drive sales while ensuring compliance and a superior customer experience. The role covers lobby and teller management, audit execution, and resource optimization across multiple locations.

You will lead training, support back-up duties across branches, and partner with leadership on policy exceptions and business development efforts to meet branch objectives.