Branch Operations Lead - Create Welcoming Banking Experience

JPMorgan Chase & Co.; Morristown (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Morristown to oversee branch transactions, uphold regulatory compliance, and drive a culture of exceptional client service.

You will partner with the Branch Manager to ensure accurate processing, loss control, and audits while coaching staff in best practices. The role emphasizes leadership, cross-team education, and proactive client engagement, with focus on maintaining a high standard of service and operational excellence across daily

Qualifications

• Follows policies, procedures and regulatory banking requirements.
• Maintains accuracy and attention to detail while multitasking.
• Leads and educates branch staff to stay informed.
• Educates clients and refers complex needs to experts.
• Builds relationships and engages clients for service excellence.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations: cash devices, cash vault, ATM, and issue resolution.
• Introduce clients to team members for seamless service and specialist referrals.
• Promote self-service options to improve accessibility for clients.

Skills

Policies adherence

Detail orientation

Leadership

Team education

Client engagement

Retail banking experience

Branch operations

Weekend/evening hours

Education

High school diploma / GED

College degree or military equivalent

Tools

Cash handling

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Morristown to oversee branch transactions, uphold regulatory compliance, and drive a culture of exceptional client service.

You will partner with the Branch Manager to ensure accurate processing, loss control, and audits while coaching staff in best practices. The role emphasizes leadership, cross-team education, and proactive client engagement, with focus on maintaining a high standard of service and operational excellence across daily