Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; City of Niagara Falls (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, welcome clients, and ensure transactions are processed with accuracy and compliance.

You will train and guide the branch team, promote self-service options, manage cash devices and loss-control programs, and uphold service standards that reflect our commitment to client care.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and staying organized.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate branch team and partners to stay informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school degree, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, including cash devices like cash vault and ATM; resolve issues.
• Introduce clients to the branch team to deliver seamless service and support needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep branch secure.

Skills

Attention to detail

Leadership

Customer service

Regulatory compliance

Team collaboration

Strong communication

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling equipment

Job description

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, welcome clients, and ensure transactions are processed with accuracy and compliance.

You will train and guide the branch team, promote self-service options, manage cash devices and loss-control programs, and uphold service standards that reflect our commitment to client care.