Branch Experience Leader

JPMorgan Chase & Co.; Town of Florida (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager and a team of specialists to ensure precise, compliant handling of client transactions.

You will foster a welcoming environment, guide clients to self-service options, and lead loss-control and audit readiness across branch operations. You will mentor staff, manage lobby flow, and build lasting client relationships while upholding bank policies and regulatory requirements.

Qualifications

• You comply with policies, procedures, and regulatory banking requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly to understand client needs and guide them to self-service options as appropriate.
• Lead branch operations including cash devices (ATM, cash vault) and resolve client issues while adhering to policies.

Skills

Leadership

Attention to detail

Organizational skills

Educating clients

Relationship building

Team collaboration

Cash handling

Education

High school diploma or GED

College degree or military equivalent

Tools

ATM

Cash vault

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager and a team of specialists to ensure precise, compliant handling of client transactions.

You will foster a welcoming environment, guide clients to self-service options, and lead loss-control and audit readiness across branch operations. You will mentor staff, manage lobby flow, and build lasting client relationships while upholding bank policies and regulatory requirements.