Branch Experience & Operations Lead

JPMorgan Chase; Yuma (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase in the United States seeks a Branch Operations Lead to join our branch team. You will work with the Branch Manager and staff to ensure accurate transactions, uphold policies, and guide daily operations to deliver exceptional client experiences.

You will promote self-service options, monitor controls, and train staff on procedures while fostering a welcoming community. Weekend/evening shifts may be required; a high school diploma is needed and retail banking experience is valued.

Qualifications

• Adherence to policies, procedures, and regulatory requirements.
• Strong attention to detail and organizational skills.
• Leadership in operating branch tasks and supporting the team.
• Ability to educate the branch team and partners and keep them informed.
• Develops relationships with clients and refers them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-performing branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them to solutions.
• Lead branch operations, including cash devices, ensure accuracy, and maintain policy compliance.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support Branch Manager in loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Client education/communication

Retail banking experience

Policy compliance

Team collaboration

Time management

Education

High school diploma or GED or equivalent

Job description

JPMorgan Chase in the United States seeks a Branch Operations Lead to join our branch team. You will work with the Branch Manager and staff to ensure accurate transactions, uphold policies, and guide daily operations to deliver exceptional client experiences.

You will promote self-service options, monitor controls, and train staff on procedures while fostering a welcoming community. Weekend/evening shifts may be required; a high school diploma is needed and retail banking experience is valued.