Branch Operations Lead - Customer Experience & Compliance

JP Morgan Chase Bank; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JP Morgan Chase's Chase branch seeks a Branch Operations Lead to guide daily operations, supervise staff, and ensure accurate transactions in compliance with bank policies. The role focuses on delivering exceptional client experiences, promoting self-service options, and maintaining strong loss prevention standards.

Reporting to the Branch Manager, you will drive lobby flow, coordinate with the team on audits and regulatory requirements, and build lasting relationships with clients while

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Detail-oriented and well organized to juggle tasks.
• Strong leadership and operations skills to ensure transaction accuracy.
• Educates and informs branch team to stay connected and compliant.
• Builds relationships with clients and cross-sells applicable services.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and understand needs.
• Lead branch operations, cash devices, and adherence to policies.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations including loss control and audits.

Skills

Customer service

Leadership

Branch operations

Regulatory compliance

Loss prevention

Communication

Education

High school diploma or GED

Tools

Cash vault

ATM handling

Job description

JP Morgan Chase's Chase branch seeks a Branch Operations Lead to guide daily operations, supervise staff, and ensure accurate transactions in compliance with bank policies. The role focuses on delivering exceptional client experiences, promoting self-service options, and maintaining strong loss prevention standards.

Reporting to the Branch Manager, you will drive lobby flow, coordinate with the team on audits and regulatory requirements, and build lasting relationships with clients while