Branch Operations Lead — Banking & Service Excellence

Independent Bank; Suttons Bay (MI); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Flexible paid time off

Knowledgeable team

Community events

Résumé du poste

Independent Bank in Suttons Bay, MI, is seeking an Assistant Bank Manager to help run a full-service branch. You will support daily operations, lead staff in the manager's absence, ensure outstanding client service, and drive branch performance.

Responsibilities include staff development, training on new products, handling complex transactions, and collaborating with leadership to promote growth within the community. Travel across the region may be required.

Qualifications

• High School Diploma
• 3+ years of banking experience preferred
• 1+ year of direct or indirect leadership experience
• Adhere to regulatory compliance and internal policies, including BSA and confidentiality
• Excellent interpersonal, presentation and communication skills
• In-depth knowledge of Independent Bank products and services
• Ability to train clients and staff on deposit products
• Represent the Bank to the community and travel to other branches as needed

Responsabilités

• Daily operations of the branch including policies, procedures and audits
• Staffing (scheduling and coaching) and client escalation issues
• Develop branch staff; training, coaching, performance evaluation, disciplinary actions
• Provide product and service training to clients and staff; assist with account migrations and loans
• Serve as primary back-up for teller line operations
• Point-of-contact for branch personnel and customers with operational questions
• Support branch growth initiatives including promoting Independent Bank
• Participate in special projects related to product conversions and development
• Assist with complex transactions requiring overrides and additional authorization
• Perform other duties as assigned

Connaissances

Interpersonal skills

Communication

Leadership

Customer service

Formation

High School Diploma

Description du poste

Independent Bank in Suttons Bay, MI, is seeking an Assistant Bank Manager to help run a full-service branch. You will support daily operations, lead staff in the manager's absence, ensure outstanding client service, and drive branch performance.

Responsibilities include staff development, training on new products, handling complex transactions, and collaborating with leadership to promote growth within the community. Travel across the region may be required.