Assistant Branch Manager: Customer Service & Operations

West Michigan Community Bank; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

West Michigan Community Bank in Grand Rapids, MI seeks an Assistant Branch Manager to lead daily branch operations, deliver outstanding customer service, and oversee staff performance. The role covers account opening, servicing, and coordinating referrals across departments.

Applicants should bring strong leadership, communication, and problem-solving skills with 2–3 years banking experience. This on-site position emphasizes teamwork, compliance with bank policies, and community engagement.

Qualifications

• Leadership and people management experience.
• Excellent communication and customer service skills.
• Familiarity with bank policies and procedures.
• Experience with account opening and servicing.

Responsibilities

• Deliver exceptional customer service and lead the branch team.
• Oversee daily branch operations, internal sales and referrals.
• Supervise, develop, and evaluate branch staff to meet performance goals.
• Ensure accurate and efficient transaction processing and account maintenance.

Skills

Leadership

Communication

Customer service

Problem solving

Attention to detail

Sales and referrals

Teamwork

Education

High School Diploma or equivalent

2-3 years banking experience including customer service and leadership responsibilities

Job description

West Michigan Community Bank in Grand Rapids, MI seeks an Assistant Branch Manager to lead daily branch operations, deliver outstanding customer service, and oversee staff performance. The role covers account opening, servicing, and coordinating referrals across departments.

Applicants should bring strong leadership, communication, and problem-solving skills with 2–3 years banking experience. This on-site position emphasizes teamwork, compliance with bank policies, and community engagement.