Assistant Bank Manager — Lead Branch Ops & People Growth

Independent Bank; Grand Rapids (MI); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

Community-focused events

Job summary

Independent Bank in Michigan seeks an Assistant Bank Manager to support daily branch operations, coach staff, and ensure exceptional client service. You’ll help drive sales activity and participate in staff development while assuming branch leadership in the Bank Manager’s absence.

The role offers exposure to multiple banking areas and opportunities to advance within a collaborative, community-focused team.

Qualifications

• High School Diploma required.
• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adherence to regulatory compliance and personnel policies (BSA, information security, ethics).
• Excellent interpersonal, presentation and communication skills.
• In-depth knowledge of Independent Bank products and services to provide excellent client service and referrals.
• Ability to train clients and prospects on deposit products at their location.
• Willingness to travel regionally to other branches or meetings.

Responsibilities

• Oversee daily branch operations in collaboration with Branch Manager.
• Lead, coach and develop branch staff; train and evaluate performance.
• Provide new product and service training to clients and staff; assist with account migrations and loan support.
• Serve as primary backup for teller operations and handle escalations.
• Act as point-of-contact for branch personnel and customers with operational questions.

Skills

Interpersonal skills

Communication

Leadership experience

Customer service orientation

Regulatory knowledge

Education

High School Diploma

Job description

Independent Bank in Michigan seeks an Assistant Bank Manager to support daily branch operations, coach staff, and ensure exceptional client service. You’ll help drive sales activity and participate in staff development while assuming branch leadership in the Bank Manager’s absence.

The role offers exposure to multiple banking areas and opportunities to advance within a collaborative, community-focused team.