Branch Operations & Guest Experience Lead

JPMorgan Chase; Village of Chestnut Ridge (NY); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase in New York is seeking a Branch Operations Lead to drive exceptional client experiences and oversee daily branch activities. You will work closely with the Branch Manager and team to ensure accurate transactions, smooth lobby flow, and proactive problem resolution.

The role emphasizes coaching staff, enforcing policies, and guiding loss-control and audit processes, while promoting self-service options to enhance convenience for clients.

Competenze

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organized.
• Proven leadership and operational proficiency.
• Educate and keep branch team and partners informed.
• Build meaningful client relationships and refer to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Mansioni

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere, ensuring every client enjoys an exceptional experience.
• Greet clients warmly, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand needs and help them effectively.
• Lead branch operations, including managing cash devices, resolve client issues with attention to detail.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Simplify banking by promoting self-service options for 24/7 access.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Conoscenze

Leadership

Attention to detail

Customer service

Team education

Regulatory compliance

Communication

Multitasking

Client relationship building

Formazione

High school diploma/GED or foreign equivalent

College degree

Descrizione del lavoro

JPMorgan Chase in New York is seeking a Branch Operations Lead to drive exceptional client experiences and oversee daily branch activities. You will work closely with the Branch Manager and team to ensure accurate transactions, smooth lobby flow, and proactive problem resolution.

The role emphasizes coaching staff, enforcing policies, and guiding loss-control and audit processes, while promoting self-service options to enhance convenience for clients.