Branch Experience Lead: Operations & Client Care

JPMorgan Chase & Co.; Burlington (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead in a Chase branch.

You will work closely with the Branch Manager to oversee daily operations, deliver exceptional client experiences, and ensure adherence to bank policies and regulatory requirements. This role focuses on supervising lobby activities, guiding team members, resolving client issues, and training staff to use self-service options.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain strong attention to detail and stay organized.
• Demonstrate leadership and operational proficiency.
• Educate the branch team and partners.
• Engage clients and refer them to our experts when needed.
• 1+ years of retail banking experience.
• Able to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients entering the branch and assist with transactions.
• Guide clients and manage lobby flow and waiting queue.
• Lead branch operations including cash devices and ATM.
• Introduce clients to the branch team for specialized needs.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Customer service

Regulatory compliance

Communication skills

Team collaboration

Retail banking experience

Schedule flexibility

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead in a Chase branch.

You will work closely with the Branch Manager to oversee daily operations, deliver exceptional client experiences, and ensure adherence to bank policies and regulatory requirements. This role focuses on supervising lobby activities, guiding team members, resolving client issues, and training staff to use self-service options.