Branch Operations & Customer Support Specialist

New Peoples Bank, Inc.; Honaker (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

New Peoples Bank is seeking a banking support specialist to provide general assistance to branch staff and deliver superior customer service. You will answer questions about daily transactions and account openings, while handling maintenance requests and reviews with accuracy.

The role requires prioritizing multiple tasks in a high-pressure environment and staying updated on the bank's products and services to engage customers effectively.

Qualifications

• Graduation from a high school or GED; Associate degree preferred.
• 3-5 years of banking experience or equivalent combination of education and training.

Responsibilities

• Provides daily basic/intermediate technical and operational support to branch personnel and fields questions related to the department.
• Reviews new account reports to ensure accounts are established with bank defaults and correct discrepancies or errors.
• Performs daily account maintenance requests in accordance with bank policy and procedures.
• Maintains knowledge of online, mobile, and traditional products and services and communicates their benefits to customers.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Independent work

Problem solving

Typing

Education

GED or associate degree

Banking experience 3-5 yrs

Job description

New Peoples Bank is seeking a banking support specialist to provide general assistance to branch staff and deliver superior customer service. You will answer questions about daily transactions and account openings, while handling maintenance requests and reviews with accuracy.

The role requires prioritizing multiple tasks in a high-pressure environment and staying updated on the bank's products and services to engage customers effectively.