Branch Support Specialist

New Peoples Bank, Inc.; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

New Peoples Bank, Inc. is seeking a customer service-minded individual to provide general support to branch personnel and handle daily transaction inquiries.

The role emphasizes maintaining professional demeanor in a high‑pressure environment while assisting with account openings and maintenance requests. You will review reports, troubleshoot discrepancies, and stay current on online, mobile, and in‑branch products.

Qualifications

• High school diploma or GED; Associate degree preferred.
• 3-5 years banking experience or equivalent.
• Must successfully complete required training.

Responsibilities

• Provides daily basic/intermediate technical and operational support to branch personnel.
• Reviews new account reports to ensure accounts are established with bank defaults.
• Reviews account maintenance reports for accuracy and discrepancies.
• Performs daily account maintenance requests per policy.
• Regularly refreshes product knowledge and engages customers on benefits.
• Performs related duties as assigned.

Skills

Work independently

Analytical reasoning

File management

Customer service

Communication skills

Attention to detail

Typing

Education

Associate degree in Business

High school diploma or GED

3-5 years banking experience

Tools

Core banking system

Microsoft Office

Job description

Description

Non-Exempt

PRIMARY PURPOSE

This position is primarily responsible for providing general support duties and superior customer service to the branch personnel. The employee fields questions on the daily operations of customer transactions and account opening within the branches as well as fulfill maintenance requests and maintenance review. This position requires the ability to prioritize multiple demands in a high‑pressure environment while maintaining a professional demeanor.

The following essential duties do not cover an all‑inclusive list of work requirements. Individuals will perform other job‑related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

ESSENTIAL FUNCTIONS

1. Provides daily basic/intermediate technical and operational support to branch personnel and fields questions related to the department.
2. Reviews new account reports to ensure accounts are established with the bank defined defaults. This is inclusive of all deposit products. Communicates discrepancies or errors on maintenance report, performs correction in system or returns to branch for correction.
3. Reviews account maintenance reports for defined critical and quality items to ensure accuracy. This is inclusive of all deposit products. Communicates discrepancies or errors on maintenance report, provides correction in system or returns to branch for correction.
4. Performs daily account maintenance requests in accordance with bank policy and procedures.
5. Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them.
6. Performs related duties and responsibilities as required and assigned.

NOTE: The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Requirements

EDUCATION/EXPERIENCE

Graduation from an accredited high school or General Education Degree (GED), Associate degree in Business or related preferred, with 3-5 years of banking experience; or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Must successfully complete required training.

KEY COMPETENCIES

• Ability to work independently and accomplish tasks through self-motivation.
• Ability to use analytical reasoning and problem-solving techniques.
• Ability to maintain moderately complex files, records, and reports.
• Passion for customer service.
• Outstanding verbal, written, and interpersonal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent typing, filing, and customer service skills.
• Knowledge of IRS regulations for IRA, HSA and CESA.
• Working knowledge of Microsoft Office products.
• Ability to master job specific software and hardware components.

EEOC STATEMENT

New Peoples Bank is an Equal Opportunity Workplace and an Affir