Frontline Banking Customer Specialist

People's Bank of Commerce; Klamath Falls (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

People’s Bank of Commerce is seeking a Customer Service Specialist I to deliver front-line transactional support and friendly service while learning product knowledge.

You will handle routine customer account transactions, respond to inquiries, and support branch operations under supervision. A foundation role for developing banking, operations, and customer relationship skills is offered.

Qualifications

• Minimum of 2 years’ cash handling experience with a good balancing record.
• Strong customer service and communication skills.
• Familiarity with Microsoft Word, Excel, Outlook and ten-key by touch.

Responsibilities

• Provide prompt, friendly service in accordance with Customer Service Standards.
• Answer customer inquiries and refer to appropriate partners.
• Process teller transactions accurately and balance cash drawer daily.
• Handle deposits/withdrawals and related services per policies.
• Assist with loan inquiries and payments when needed.

Skills

Customer service

Communication

Identity verification

Privacy/compliance

Problem solving

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

People’s Bank of Commerce is seeking a Customer Service Specialist I to deliver front-line transactional support and friendly service while learning product knowledge.

You will handle routine customer account transactions, respond to inquiries, and support branch operations under supervision. A foundation role for developing banking, operations, and customer relationship skills is offered.