Branch Operations Support Specialist

New Peoples Bank, Inc.; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

New Peoples Bank, Inc. is seeking a customer service-minded individual to provide general support to branch personnel and handle daily transaction inquiries.

The role emphasizes maintaining professional demeanor in a high‑pressure environment while assisting with account openings and maintenance requests. You will review reports, troubleshoot discrepancies, and stay current on online, mobile, and in‑branch products.

Qualifications

• High school diploma or GED; Associate degree preferred.
• 3-5 years banking experience or equivalent.
• Must successfully complete required training.

Responsibilities

• Provides daily basic/intermediate technical and operational support to branch personnel.
• Reviews new account reports to ensure accounts are established with bank defaults.
• Reviews account maintenance reports for accuracy and discrepancies.
• Performs daily account maintenance requests per policy.
• Regularly refreshes product knowledge and engages customers on benefits.
• Performs related duties as assigned.

Skills

Work independently

Analytical reasoning

File management

Customer service

Communication skills

Attention to detail

Typing

Education

Associate degree in Business

High school diploma or GED

3-5 years banking experience

Tools

Core banking system

Microsoft Office

Job description

New Peoples Bank, Inc. is seeking a customer service-minded individual to provide general support to branch personnel and handle daily transaction inquiries.

The role emphasizes maintaining professional demeanor in a high‑pressure environment while assisting with account openings and maintenance requests. You will review reports, troubleshoot discrepancies, and stay current on online, mobile, and in‑branch products.