Business Banking Support Associate

Peoples Bank; Charleston (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

Peoples Bank is seeking a client-focused professional to provide exceptional service to business clients, including treasury support and banking product guidance. This role is a primary contact for inquiries, ensuring timely, accurate resolutions while upholding integrity and security standards.

You will handle transfers and inquiries, coordinate with internal teams, and pursue process improvements. The ideal candidate will have strong communication skills, adaptability, and a collaborative

Qualifications

• Minimum one year in customer service, call center, or client support.
• Experience supporting business banking or treasury products is preferred.
• Strong computer proficiency and data entry skills are required.

Responsibilities

• Provide professional phone and email support to business clients and internal partners.
• Assist clients with treasury services such as ACH, wires, Positive Pay, remote deposit capture, and online banking platforms.
• Troubleshoot technical or access issues and identify effective solutions.
• Explain products, services, fees, and policies clearly and accurately.

Skills

Customer service

Banking experience

Treasury products

Data entry

Communication

Education

High school diploma

Tools

MS Office

Job description

Peoples Bank is seeking a client-focused professional to provide exceptional service to business clients, including treasury support and banking product guidance. This role is a primary contact for inquiries, ensuring timely, accurate resolutions while upholding integrity and security standards.

You will handle transfers and inquiries, coordinate with internal teams, and pursue process improvements. The ideal candidate will have strong communication skills, adaptability, and a collaborative