Personal Banker — Customer Experience & Branch Expert

Peoples Security Bank & Trust Company; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Peoples Security Bank and Trust Company is seeking a Branch Customer Service role focused on delivering exceptional service to customers in-person or virtually. You will support day-to-day branch operations while maintaining accuracy and compliance with banking policies.

The ideal candidate has a high school diploma (associate degree preferred) and 1–2 years in a related banking role, with strong communication and problem-solving skills and familiarity with branch products and services.

Qualifications

• Education: high school diploma or equivalent; associate’s degree preferred.
• Experience: 1–2 years in a related banking role.
• Skills: ability to communicate across channels; strong customer service and problem solving.
• Knowledge: familiarity with branch transactions and bank products.

Responsibilities

• Processes customer transactions efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, ATM, vault duties as needed.
• Provides exemplary customer service and addresses inquiries about deposits, loans, and fees.
• Refers clients to appropriate partners for deposits, loans, cash management, merchant services or wealth management.
• Adheres to bank policies and procedures; stays current on banking regulations.
• Collaborates with branch team to meet objectives and support day-to-day operations.
• Supports in-person or virtual customer interactions and back-office tasks.

Skills

Clear communication

Interpersonal skills

Problem solving

Customer service excellence

Banking product knowledge

Technology proficiency

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Peoples Security Bank and Trust Company is seeking a Branch Customer Service role focused on delivering exceptional service to customers in-person or virtually. You will support day-to-day branch operations while maintaining accuracy and compliance with banking policies.

The ideal candidate has a high school diploma (associate degree preferred) and 1–2 years in a related banking role, with strong communication and problem-solving skills and familiarity with branch products and services.