Branch Operations Support Specialist

First National Bank Of Pennsylvania; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Retail Support Representative to assist with complex branch issues and maintain consistent information via the HELP Line and email queues. You will provide guidance on ARGO and related systems, escalate when needed, and support branch openings, closures, and acquisitions.

As part of Retail Operations, you will train staff, review documents for compliance, and contribute to cross-functional projects while ensuring risk management standards are

Qualifications

• High School diploma or GED required.
• 1 year of related experience required.
• Excellent customer service and communication skills essential.

Responsibilities

• Provide timely, courteous assistance to staff via HELP Line and mailbox on ARGO and related systems.
• Support branch openings, consolidations, closures, and acquisitions; coordinate with vendors and cash logistics.
• Review and validate documents for compliance (Beneficial Ownership, CIP, procedures).
• Participate in projects; develop training materials and communications for Retail Bank staff.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

PC skills

MS Word

MS Excel

MS PowerPoint

Premier Teller

Education

High School or GED

Tools

Premier Teller

Business Process Manager

Web Director

Job description

First National Bank Of Pennsylvania is seeking a Retail Support Representative to assist with complex branch issues and maintain consistent information via the HELP Line and email queues. You will provide guidance on ARGO and related systems, escalate when needed, and support branch openings, closures, and acquisitions.

As part of Retail Operations, you will train staff, review documents for compliance, and contribute to cross-functional projects while ensuring risk management standards are