Branch Operations Lead: Customer Experience Champion

Civista Bank; Plain City (UT); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

Civista Bank is seeking a Branch Operations Specialist to ensure branch processes run smoothly and customer experiences exceed expectations. The role requires handling daily operational tasks, audits, and building customer relationships while promoting bank products and services.

You will support learning and adoption of new procedures and technologies, enabling staff to deliver efficient, accurate service and maintain compliance in a dynamic branch environment.

Formación

• Minimum 2 or 3 years' experience in branch banking environment.
• Knowledge of operations including customer service, new accounts and lending.
• Excellent oral, written and presentation skills.
• Detail oriented with ability to work under deadlines.

Responsabilidades

• Ensure operational tasks are followed and completed daily by all branch employees.
• Maintain audits and manage operational materials to ensure soundness.
• Create exceptional customer experience by processing transactions and cross-selling.
• Develop knowledge of products and services to meet customer needs.
• Execute customer requests with speed and accuracy.
• Understand consumer lending processes and manage relationships through the life cycle.
• Communicate internally and externally to provide outstanding customer experience.
• Adopt technology in daily banking activities and educate customers on tools.

Conocimientos

Excellent oral, written and presentati

Detail oriented

Ability to work under deadlines

Educación

High School diploma or equivalent required

Associate's Degree preferred

Descripción del empleo

Civista Bank is seeking a Branch Operations Specialist to ensure branch processes run smoothly and customer experiences exceed expectations. The role requires handling daily operational tasks, audits, and building customer relationships while promoting bank products and services.

You will support learning and adoption of new procedures and technologies, enabling staff to deliver efficient, accurate service and maintain compliance in a dynamic branch environment.