Branch Operations Support Specialist

First National Bank of Pennsylvania; Hermitage (Mercer County); On-site; USD 40,000 - 52,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Retail Support Representative to assist with complex branch issues and ensure consistent information via HELP Line and email. The role supports openings, consolidations, and branch acquisitions, and trains staff on equipment and procedures.

The position emphasizes risk management within the bank’s regulatory framework, with responsibilities including handling customer documentation and providing timeliness and accuracy in communications.

Qualifications

• High school education or GED required.
• Strong customer service and communication skills are essential.
• Ability to multi-task in a fast-paced banking environment.
• Proficiency with MS Office applications and banking systems is preferred.

Responsibilities

• Provide timely, courteous assistance to staff via HELP Line and department mailbox, offering guidance on systems.
• Support branch openings, consolidations, closures, and acquisitions, coordinating with vendors and cash logistics.
• Act as liaison to resolve Beneficial Ownership, CIP and compliance with procedures; review customer documentation.
• Participate in departmental and cross-functional projects as assigned.

Skills

Excellent customer service skills

Excellent communication skills

Detail-oriented

Ability to work and multi-task in a (f

PC and software proficiency

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Premier Teller

Business Process Manager

Web Director

Job description

First National Bank of Pennsylvania is seeking a Retail Support Representative to assist with complex branch issues and ensure consistent information via HELP Line and email. The role supports openings, consolidations, and branch acquisitions, and trains staff on equipment and procedures.

The position emphasizes risk management within the bank’s regulatory framework, with responsibilities including handling customer documentation and providing timeliness and accuracy in communications.