Branch Operations & Customer Experience Leader

Saco & Biddeford Savings Institution; Scarborough (ME); On-site; USD 52,000 - 66,000; Full time

Job summary

Saco & Biddeford Savings Institution in Scarborough, ME seeks a Branch Supervisor to oversee tellers and customer service staff and to manage branch operations. You will support the Market Manager, drive customer experience improvements, and mentor tellers and CSR staff.

Strong supervisory and communication skills are essential. Responsibilities include performance management, staff training, setting workloads, and ensuring regulatory compliance.

Qualifications

• High school graduate or equivalent; college degree preferred.
• 3–5 years of progressively responsible experience in a financial institution with a background in retail banking operations, lending or supervision.
• Excellent supervisory, customer service, sales, organizational, and verbal and written communication skills.

Responsibilities

• Oversee tellers and customer service staff and branch operations.
• Provide feedback and ideas to improve customer experience.
• Assist Market Manager with outreach and customer service activities.
• Perform Market Manager duties in their absence.
• Build relationships with customers and refer to appropriate bank personnel.
• Lead weekly staff meetings focused on branch procedures.
• Conduct regular performance appraisals and development for staff.

Skills

Supervisory skills

Customer service

Sales

Communication skills

Microsoft Office

Banking operations

Team leadership

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Saco & Biddeford Savings Institution in Scarborough, ME seeks a Branch Supervisor to oversee tellers and customer service staff and to manage branch operations. You will support the Market Manager, drive customer experience improvements, and mentor tellers and CSR staff.

Strong supervisory and communication skills are essential. Responsibilities include performance management, staff training, setting workloads, and ensuring regulatory compliance.