Branch Leader II: Drive Lending & Customer Experience

Bangor Savings Bank; Lewiston (ME); On-site; USD 65,000 - 101,000; Full time

Job summary

Bangor Savings Bank in Lewiston, ME is seeking a Branch Manager to lead a team focused on delivering the world’s best customer experience. You will help customers meet financial goals by identifying needs and offering appropriate services, develop consumer and business lending expertise, and coach staff.

You will oversee operations, recruit and develop personnel, drive sales goals, and ensure adherence to banking policies. Strong integrity, teamwork, and community involvement are essential.

Qualifications

• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.
• High school diploma or equivalent; college training is a plus.

Responsibilities

• Lead the sales and sales-coaching process to achieve individual and team goals.
• Invest in the community through civic engagement and strategic event sponsorship.
• Earn customer advocacy by personalizing experiences and being genuinely helpful.
• Develop external advocates through robust engagement with customers, prospects and influencers.
• Lead recruiting, hiring, performance management and career development of team members.
• Set business development, sales, and local market strategy.
• Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
• Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities.

Skills

Sales

Retail banking

Lending

Customer service

Operations

PC literacy

Education

High school diploma or equivalent

College/business banking training helpful

Job description

Bangor Savings Bank in Lewiston, ME is seeking a Branch Manager to lead a team focused on delivering the world’s best customer experience. You will help customers meet financial goals by identifying needs and offering appropriate services, develop consumer and business lending expertise, and coach staff.

You will oversee operations, recruit and develop personnel, drive sales goals, and ensure adherence to banking policies. Strong integrity, teamwork, and community involvement are essential.