Branch Operations Lead | Banking (Assistant Manager I)

Partners Bank; Buxton (ME); On-site; USD 45,000 - 68,000; Full time

Job summary

Partners Bank in Buxton, ME is seeking an Assistant Branch Manager I (Bank) to oversee daily branch operations onsite. You will supervise tellers and customer service staff, train and coach team members, and drive sales of deposits and consumer loans while ensuring compliance with policies.

The role reports to the Market Manager and requires at least 3 years of supervisory/financial services experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary.
• Proficient verbal and written communication.
• Proven strong customer sales, service and interpersonal skills.
• Ability to work independently as well as with a variety of people in a team environment.
• Adapt easily to change and is able to effectively handle multiple tasks.
• Excellent organizational, problem resolution, technical and computer skills.
• Proven supervisory skills with the ability to effectively motivate and direct the activities of others.
• Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures.

Responsibilities

• Manage overall daily branch operations and ensures staff’s on-going compliance with the Bank’s operating procedures, policies and guidelines.
• Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule.
• Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained.
• Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service.
• Engage in sales activities to promote Partners Bank products and services to existing customers and prospects.
• Proficient in the sale, service and personal production of all deposit and consumer loan products and services.
• Participate in the preparation and delivery of employee performance evaluations and documentation.
• Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans.
• Capable of managing the branch temporarily in the Market Manager’s absence
• Represent the bank at various community events and encourages staff participation.
• Perform additional duties as required.

Skills

Supervisory experience

Sales skills

Customer service

Communication skills

Independence

Adaptability

Organizational skills

Problem solving

Technical skills

Branch processes

Tools

CRM software

Job description

Partners Bank in Buxton, ME is seeking an Assistant Branch Manager I (Bank) to oversee daily branch operations onsite. You will supervise tellers and customer service staff, train and coach team members, and drive sales of deposits and consumer loans while ensuring compliance with policies.

The role reports to the Market Manager and requires at least 3 years of supervisory/financial services experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment.