Branch Leadership & Customer Experience Lead

Bangor Savings Bank; Scarborough (ME); On-site; USD 47,000 - 72,000; Full time

Job summary

Bangor Savings Bank in Scarborough, ME is seeking a dynamic leader to guide branch operations and a sales-driven team. You will coach staff, oversee daily activities, identify customer financial needs, and deliver the world’s best customer experience while strengthening consumer and business relationships.

The role emphasizes integrity, teamwork, and community involvement, with responsibilities including recruiting, setting local strategy, and ensuring compliance.

Qualifications

• High school diploma or equivalent.
• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.

Responsibilities

• Lead the sales and sales-coaching process to achieve individual and team goals.
• Invest in the community through civic engagement and strategic event sponsorship.
• Earn customer advocacy by personalizing experiences and being genuinely helpful.
• Develop external advocates through robust engagement with customers, prospects and influencers.
• Lead recruiting, hiring, performance management and career development of team members.
• Set business development, sales, and local market strategy.
• Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.

Skills

Sales experience

Customer service

Operations experience

Lending proficiency

PC literacy

Education

High school diploma or equivalent

College or banking training

Job description

Bangor Savings Bank in Scarborough, ME is seeking a dynamic leader to guide branch operations and a sales-driven team. You will coach staff, oversee daily activities, identify customer financial needs, and deliver the world’s best customer experience while strengthening consumer and business relationships.

The role emphasizes integrity, teamwork, and community involvement, with responsibilities including recruiting, setting local strategy, and ensuring compliance.